CVB Staff

Connie Del Signore began serving on the U.S. Travel Association's (USTA) Board of Directors in Spring 2015. Her appointment is the result of a member-wide USTA vote.

 Executive Team


ConnieConnie Del Signore
President & CEO
410-280-0445, ext. 100

After serving as director of two Pennsylvania-based conference and visitor bureaus during her 20 year tourism industry career, Connie Del Signore moved to Annapolis in 2003 to head up the AAACCVB. As President & CEO, she immediately advanced the professionalism of the organization and subsequently increased tourism's economic impact on the community.

Local and state officials as well as industry leaders have long recognized Connie's energy and achievements. County Executive John Leopold presented her with three letters of commendation. Governor Martin O'Malley invited her to join his transition team's Department of Business and Economic Development workgroup, and the Capital Gazette twice named her one of the top individuals impacting Anne Arundel County's economy. At the same time, Connie oversaw a $1.4 million renovation and expansion of the AAACCVB offices and Visitor Center that was completed in October 2007, one month earlier than scheduled and within budget.

In the legislative arena, Connie worked to help ensure passage of three tourism bills, including the Tourism Promotion Act of 2008, which provides for dedicated hotel room tax funding for the AAACCVB.

Connie was Chairman of the Maryland Association of Destination Marketing Organizations from 2007 to 2009. She began serving a two-year term on the Maryland Tourism Development Board in October 2007. Two years later, Governor O'Malley appointed her to an additional three-year term.

Connie was one of five individuals to receive the Capital Gazette's 2011 Women of the Year award. The following year, the YWCA of Maryland presented her with its Tribute to Women and Industry (TWIN) award.

In 2015, Connie began serving her first two-year term as an at-large director on the U.S. Travel Association's (USTA) Board of Directors. Her appointment is the result of a member-wide USTA vote.


FrankFrank DiVenti
Chief Marketing Officer
410-280-0445, ext. 105

With over 35 years of experience in advertising, communications, and marketing, Frank DiVenti joined the AAACCVB in 2012 as Advertising and Promotions Manager. The lifelong Baltimore City resident's career comes full circle in his new role of assisting the AAACCVB in planning and promoting programs designed to increase awareness of the appealing opportunities Annapolis and the Chesapeake Bay offers visitors, vacationers, meeting planners, and sports marketers.

Frank launched his career in the broadcasting industry, where he garnered advertising and media experience while serving as Vice President/General Manager of Baltimore-based Producers Video Corporation and as Operations Director at The Commercial Refinery. He honed his creative development and event management skills while working with the communications consulting company, REAL Communications. In 2011, the promotions veteran served as Media and Operations Manager for a Baltimore City Mayoral Campaign.

Frank's Annapolis connection includes more than three decades as Producer/Engineer for the Naval Academy Athletic Association's Navy Football Radio Network. With strong ties to the Baltimore marketplace, he brings an "outsider's" perspective to the AAACCVB.

DaniDani Monaghan
Chief Financial Officer
410-280-0445, ext. 102

Dani Monaghan joined the Conference and Visitors Bureau as Director of Finance in April 2011. Most recently employed as an accountant at Deloitte & Touche, she brings experience in general accounting, auditing, budgeting, and financial management to the organization.

In her current position, Dani works closely with staff and management to ensure the financial soundness of the AAACCVB. Her human resources responsibilities include hiring, benefit program review, and employee relations.

Dani is a native of Annapolis and resident of Anne Arundel County. She graduated from Loyola University Maryland with a Bachelor of Business Administration in accounting.

Ronnee Zilonis
Assistant to the President
410-280-0445, ext. 101 

Communications Team 

SusanSusan Steckman
Vice President, Communications
410-280-0445, ext. 103

When she joined the AAACCVB in 2004, Susan Steckman brought with her a 20-year track record in public relations, marketing, and advertising. After graduating from West Chester University in Pennsylvania with a Bachelor of Arts in Communications, the Pennsylvania native started her career in broadcasting as news director at radio stations in Delaware and Maryland.

Susan went on to serve as Public Relations Director for the Town of Ocean City, Maryland and as Tourism Director for Baltimore County, Maryland. After heading up her own communications consulting company in Salisbury, Maryland, she moved to Anne Arundel County to market Historic Annapolis Foundation.

In her role as Vice President of Communications, Susan provides oversight for website content and outreach to consumers and the news media via traditional and emerging media. By providing journalists with accurate information in a timely fashion, her department works to boost brand awareness and increase visitation to Annapolis and the Chesapeake Bay.   

Sarah Kachevas
Administrative Assistant
410-280-0445, ext. 111

Meetings & Sports Sales Team 


Christine McNichols
Denise Bosmans
Senior Group Sales Manager
410-280-0445, ext. 106
Christine McNichols
Sales Manager
410-280-0445, ext. 114


Julie Smith
Conference Services Manager
410-280-0445, ext. 110


 Visitors Services Team 

SueSue McKenzie
Director of Visitors Services
410-280-0445, ext. 108

Sue McKenzie joined the AAACCVB as Visitor Center Manager in 2010. She brought with her a strong background in personnel training and scheduling, ideal qualifications for the role she now holds.

The lifelong Anne Arundel County resident recruits, directs, and trains volunteer information specialists who greet an estimated 160,000 visitors annually at the AAACCVB's 26 West Street Visitors Center and seasonal City Dock information booth. Sue maintains the Visitor Center facility and oversees an ever-changing inventory of promotional materials. 

 Advertising & Promotions Team


Sabrina Shupe June 2014

 Carol Vilardo
Advertising and Promotions Manager
410-280-0445, ext. 115


Sabrina Shupe
Partnership Manager
410-280-0445, ext 104



BenBen Isenberg
President - Isenberg Group

Ben Isenberg, president of the the Isenberg Group has supported the CVB with strategic consulting over the last 5 years. Ben served as the Interim Director of Marketing for the CVB throughout 2012 and helped develop the strategy for As part of that strategy, Ben and the CVB identified the need to create an entity focused on providing a one-stop sales and client management team. This team will be dedicated to supporting the Annapolis & Anne Arundel County CVB's member and website partners. Ben created the AAACCVB Partnership, a separate company from the AAACCVB, which has a management contract in place with the CVB. He leads strategic partnership development for the company and for the Annapolis & Anne Arundel County CVB.

Ben brings a wealth of experience in destination marketing through online media channels, as well as close connections with some of the industry leading technology providers. Ben has supported a number of destinations with tourism marketing and promotions including the US Travel Association, Mexico, Jamaica, Namibia, Orlando, Boston, Alexandria VA, Mystic CT, and Washington DC. He has also implemented strategic marketing plans for the Palms Casino Resort and sales and marketing strategies for the Ritz-Carlton Hotel Company and Choice Hotels International.

Prior to his work with the CVB, Ben was the Executive Vice President and CMO of Vantage Strategy Consulting, a boutique consulting firm supporting the travel industry. As the CMO Ben developed, sold and implemented consulting services with key clients within the U.S. and Mexico. He utilized online emerging media (social, mobile, search) to implement successful online campaigns for marque clients resulting in increased brand distribution at reduced CPCs and CPAs. He has extensive experience in business strategy, sales process management, and online marketing expertise including search engine optimization, social marketing, mobile development, and online ad placement.

Prior to Vantage, Ben co-founded and was the Chief Operating Officer of Solimar International where he directed a team of creative designers and programmers to develop online solutions for private tourism businesses and destinations in numerous countries. His work included cluster development, business development training, sustainable tourism certification, online destination portal development, implementation of travel product sales strategies, international representation, and travel trade seminars. 

Annapolis & Anne Arundel County Conference & Visitors Bureau

26 West Street, Annapolis, MD 21401

Phone: 410.280.0445   Fax: 410.263.9591
Toll-free from the U.S. 888.302.2852

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